MRA Claims procedure

Follow these easy steps and get your claim settled fast and efficiently!

  1. Notify us
    Simply contact us at 086 111 6642 and notify us of your intention to claim within 30 days after the event and a dedicated claims specialist will guide you through the process. Alternatively, you may send us an e-mail to: and we will send you the necessary claim forms to complete.
    Should you be involved in a motor vehicle accident and towing is necessary, please contact MRA Assist at 086 100 5054, who supplies 24/7 assistance. (Please ensure that you are registered on this programme.)
  1. Notify the Police
    Notify the Police, where applicable, and they will log the incident and give you a police reference (case number), which we’ll need to process your claim.
  1. Submit documents
    You’ll need to submit all the required claims documents and supporting documents to us. To help you, a dedicated claims specialist will guide you through the process and let you know of any excess premiums payable. Documents include:
            • Completed claim form
            • Damage report (if applicable)
            • A copy of your South African identity document
            • A description of the incident
            • The police reference (case number)
            • A copy of your South African driver’s license, or a valid SADC license (in the case of a motor accident)
            • Quotation for the loss, repair (if applicable)
  1. You’re done
    We’ll contact you as soon as we can to notify you of the outcome of your claim.